('Spare no expense when it comes to customer service,' and 'Engineering wins all debates.')Have the interviewee score them on a 10-point scale from agree to disagree.Picture a day-in-the-life You are trying to figure out how the place works. What better example than asking, 'How, exactly, did you spend your time yesterday?' You'll invariably get leads worth chasing.Don't let your notes age. Schedule time immediately following the interview to 1) collect your thoughts (instantly write down a half-dozen impressions - they'll never be so pure again) and 2) make a first pass through your notes, to fill in holes while your memory is fresh. (You should have asked the interviewee for a time, tomorrow, when you can call back for 10 minutes to clarify stuff you find confusing).Practice (and observe) Tag along with great interviewers in your firm. Try not to focus on the content, but on how the interviewers plays their hands. Likewise, assess your own performance each day: What did you miss? Fail to follow up on? How could you have gotten out of there with so few concrete illustrations?TPG Communications.

A NOTE for Mr Heseltine. As controlling shareholder of Haymarket Publishing, you should be aware of the following. One of your titles, Management Today, is holding its annual 'Best Factories Award' at the Savoy next month This is a prestigious affair. The great and the good from all walks of British industry attend, and the trophies are much sought after. The guest speaker this year is your old foe, Michael Portillo Heads should roll at Management Today..

FOLLOWING my story last week about Lester Piggott and his riches, I thought it might interest readers to return to the subject of jockeys and how much they earn. It would seem the answer is a very great deal, indeed - particularly if they are at the top of the tree. Take, for instance, Pat Eddery, the flat race jockey. He appears to earn a terrific amount of money and must surely be one of the highest paid sportsmen in the UK, by Bunhill's reckoning.When you consider that for much of the year a flat race jockey is not riding, the sums become even more fantastic.In 1988 Eddery received nearly pounds 900,000 for what is termed in his accounts 'the provision of jockey services' (that is, riding horses). Then in 1992 his company, Patrick Eddery Ltd, reported a turnover of pounds 1.1m, with a retained profit of nearly pounds 700,000.Piggott's legendary meaness may have been overtaken, for a note to Eddery's accounts reveals a charitable donation of pounds 350.And what is this I spot? Note 12 states: 'A loan subsisted and was made to a director during the year which is in contravention of the Companies Act 1985.' Oh dear, oh dear.(Photograph omitted). NEXT MONTH in London an as yet unnamed film goes into production. My spies tell me that the dollars 3m effort, being made by a company called Time Dial, bears an uncanny resemblance to the Roberto Calvi-Banco Ambrosiano story 'Well, er.